Policies

The material appearing on this website (this “Site”) is provided as information about Excelsius Wellness’s services, community, and team, and serves as a platform for online connection. The owner of this Site, Excelsius Wellness, including its directors, agents, employees, and affiliates, assumes no responsibility or liability for any consequences resulting directly or indirectly from any action or inaction you take based on information found on the Site or materials linked to this Site.

Any information provided on this Site is for informational or promotional purposes only and should not be considered professional advice. By using this Site, you acknowledge and agree that following any guidance, suggestions, or information shared here is done at your own risk.

TERMS & CONDITIONS

Please read the following carefully. Your access to and use of this Site is subject to legally binding terms and conditions, which you accept by accessing this Site.

The following Terms and Conditions form a binding agreement (this “Agreement”) between you and Excelsius Wellness Pty Ltd, a Proprietary Limited Company based in Queensland, Australia (“Excelsius Wellness”). Excelsius Wellness reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Your continued use of the Site indicates your acceptance of any revised Terms and Conditions.

Copyright

All materials created by Excelsius Wellness on this Site are protected under Australian copyright laws, including the Copyright Act 1968. The absence of a copyright symbol does not waive Excelsius Wellness’s rights over such material.

Links to Third-Party Websites

This Site may contain links to third-party websites. These sites and their content are not under the control of Excelsius Wellness, and Excelsius Wellness is not responsible for any information, services, or losses incurred from visiting linked websites. Links are provided solely for user convenience, to enhance your experience, facilitate interaction with Excelsius Wellness on other platforms, and support service delivery.

Use License

If downloadable materials are available on the Site, permission is granted to download one copy for personal, non-commercial viewing only. This is a license, not a transfer of ownership. Under this license, you may not:

  • Modify or copy the materials;

  • Use the materials for any commercial purpose or public display (commercial or non-commercial);

  • Transfer the materials to another person or “mirror” the materials on another server.

This license automatically terminates if you violate any of these restrictions and may be revoked by Excelsius Wellness at any time. Upon termination, you must destroy any downloaded materials in your possession, whether electronic or printed.

Booking and Payment

All bookings must be paid at time of booking. Bookings are non-refundable.

Please provide at least 24 hours notice to reschedule an appointment. Rescheduling within 24 hours of the appointment time will incur a fee equal to 100% of the service cost.

Cancellations made within 24 hours of the scheduled time may be charged the full appointment fee. We appreciate your understanding, as late cancellations impact our scheduling and other clients

All refunds will be offered as service credits.

Privacy Policy

Excelsius Wellness understands how important your privacy is. This privacy policy (the “Privacy Policy”) outlines the policies and practices of Excelsius Wellness Pty Ltd and its subsidiaries and affiliates (collectively, “Excelsius Wellness”) regarding the collection, use, and disclosure of your personal information. It also describes how Excelsius Wellness protects and maintains that information. This Privacy Policy applies to any information collected via the Excelsius Wellness website (the “Site”) and explains how you can access or correct your personal information.

In this Privacy Policy, “personal information” means information about an identifiable individual, or an individual who is reasonably identifiable, as defined under applicable privacy laws (“Personal Information”).

Excelsius Wellness is committed to managing your Personal Information responsibly, transparently, and securely, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This includes:

  • Managing your Personal Information openly and transparently;
  • Only collecting Personal Information necessary to provide services or respond to your inquiries;
  • Informing you how we may use your Personal Information;
  • Letting you know if we share your Personal Information with any third parties (including those outside of Australia) and the circumstances in which this may occur;
  • Keeping your Personal Information secure;
  • Responding appropriately to any incident involving the potential compromise of your Personal Information;
  • Giving you the choice to opt out of direct marketing communications;
  • Allowing you to access or correct your Personal Information where appropriate.

The Site may contain links to third-party websites not operated by Excelsius Wellness. This Privacy Policy does not apply to those sites, and Excelsius Wellness is not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third parties before disclosing your Personal Information to them.

By providing your Personal Information to Excelsius Wellness via the Site or our service providers, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@excelsiuswellness.com. Please note that withdrawing consent may affect our ability to provide certain services to you.

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from anyone under 18. If we discover such information has been collected without verified parental consent, it will be deleted. If you believe we have information about a person under 18, please contact us immediately.

Excelsius Wellness reserves the right to modify this Privacy Policy at any time. Your continued use of the Site after changes are posted will signify your acceptance of those changes. Where legally required, we will obtain additional consent before using your information in new ways.

We may collect the following types of Personal Information:

  • Your name, email address, phone number, and address;
  • Other information you provide, some of which may be collected directly by third-party services (see below).

If you subscribe to our newsletter, we may send you promotional and informational content. You can unsubscribe at any time via the link in our emails.

We may contact you via phone when necessary. If you prefer not to be contacted this way, let us know or choose not to share your number.

To enhance your experience, Excelsius Wellness may use services from third parties. These providers may collect Personal Information in order to deliver their services. They include:

Please review their respective privacy policies for more information on how your data is handled.

We use your Personal Information to:

  • Provide and deliver services or products;
  • Send newsletters or marketing materials if you opt-in;
  • Respond to questions or requests;
  • Notify you of important information or service updates;
  • Improve our services through aggregated, anonymous analytics.

We do not store your credit card information; payment details are securely processed through the third-party providers listed above.

We may also disclose Personal Information:

  • When required by law, regulation, or legal request;
  • To protect the rights, safety, or property of Excelsius Wellness or others;
  • In aggregated, de-identified forms for business insights.

Your Personal Information may be stored by Excelsius Wellness systems or trusted service providers. All data is stored securely, and we take reasonable steps to protect it against loss, misuse, unauthorized access, disclosure, or modification.

Phone Numbers may be stored securely in password-protected devices or systems and are never shared without your permission.

You may request the deletion or correction of your Personal Information by contacting us at info@excelsiuswellness.com.

Excelsius Wellness complies with all applicable Australian laws, as well as GDPR and CCPA standards where relevant. For questions regarding legal compliance, please contact us.

Excelsius Wellness does not currently respond to “Do Not Track” browser signals, as no consistent industry standard exists yet.

We use analytics to better understand visitor behavior and improve our services. Cookies help personalize your experience. By using our Site, you consent to the use of cookies. You can disable cookies in your browser settings, though some features of the Site may not function properly if you do.

Excelsius Wellness will never sell or license your Personal Information. However, third-party platforms we work with may process your information according to their own privacy policies. By using our services, you agree to those terms.

This Privacy Policy is governed by the laws of Australia, specifically the State of Queensland. Any disputes shall be resolved under the jurisdiction of Queensland courts. If needed, we agree to first attempt resolution through binding arbitration in Queensland.

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

 

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

 

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@excelsiuswellness.com.au.

When you opt in to receive SMS messages from Excelsius Wellness, we collect your mobile phone number and any other information you voluntarily provide to us during sign-up.

Use of Information
We use the information you provide to:

  • Send you promotional offers, updates, and important information about our products, services, and events.

  • Respond to your inquiries or requests.

  • Manage and improve our SMS marketing services.

Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our SMS services through trusted third-party platforms that are required to keep your information confidential.

Opting Out
You can opt out of receiving SMS marketing messages from us at any time by replying STOP to any of our messages. After opting out, you will no longer receive promotional text messages from us, but may still receive messages regarding your account or transactions if applicable.

Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting.